Plants in Pocket: Support

Something not working, or a plant the app got wrong? Write to us. A real person reads every message.

We aim to reply within two business days. If you are reporting a problem, telling us your iPhone model and iOS version helps a lot.

Common questions

How many free scans do I get?

Five per month, and they stay free. The count resets on the first of each month (UTC). No account is needed to use them.

Do I need to create an account?

No. Plants in Pocket has no login, no sign-up, and no password. Your saved plants live on your device.

What does Premium include, and what does it cost?

Plants in Pocket Premium is $4.99 a month and includes unlimited scans, multi-photo checkups for tricky diagnoses, and unlimited follow-up questions. Without it you still get five scans a month and two follow-up questions per scan.

How do I cancel Premium?

Open the Settings app on your iPhone, tap your name, then Subscriptions, and select Plants in Pocket. You can also reach this from the Premium screen in the app by tapping Manage in App Store Settings. Cancelling stops the renewal, and Premium stays active until the end of the period you already paid for.

I subscribed, but the app still shows the free limit

Open the Premium screen and tap Restore Purchases. If it still does not appear, check that you are signed in to the same Apple Account that made the purchase, then email us.

The identification looks wrong

It happens, and the app tries to be honest about it by showing a confidence level and listing alternates when it is unsure. A few things that help: fill more of the frame with the plant, get an even light without harsh shadows, and include a leaf close up rather than the whole room. If you have Premium, a multi-photo checkup lets the app look at several angles at once.

If it is confidently wrong, please email us the plant name it gave and what it actually was. That is genuinely useful to us.

Is my photo saved anywhere?

The scan photo is sent securely for AI analysis and is not saved unless you choose to save the plant, in which case the app keeps a small thumbnail on your device. Full detail is in the privacy policy.

How do I delete my data?

Open the About screen in the app and use the erase action, which removes all saved plants, thumbnails, cached profiles, and progress from your device. You can also delete individual plants, or delete the app to remove its local data.

A scan failed or timed out

Check your connection and try again. Scans need internet access because the analysis does not run on the device. A failed scan does not use up one of your five free scans.

Are the toxicity notes reliable?

Treat them as a starting point, not a diagnosis. If a pet or a person has eaten part of a plant, call your vet, your doctor, or a poison control line straight away rather than relying on an app. For the same reason we never tell you a plant is safe to eat.

Reminders and widgets

Saved plants can have care reminders, which are optional and one time rather than repeating nags. You can add a Plants in Pocket widget to your Home Screen or Lock Screen to see what care is due today. Add it by touching and holding your Home Screen, tapping the plus button, and searching for Plants in Pocket.